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Cybersecurity News & Alerts

5 Ways to Minimize Your Risks After a Data Breach Alert


Prevent your data from being used against you

Data breaches happen constantly. Unfortunately, no matter how effective your personal online security is, you cannot prevent attackers from stealing your private information from a service you’ve used.

Some breaches only include passwords, but often criminals find ways to steal bank card information, social security numbers, and other crucial pieces of personally identifiable information. These compromises and the leaks that follow can expose your private data to online criminals, who can use that information to fuel phishing attacks, fraud and even identity theft.

F-Secure Labs also notes that a data breach doesn’t just put your information at risk, because following an account takeover your personal details may then be used by criminals to commit further online crimes against other individuals.

“We have seen, for example, cryptocurrency scams promoted by stolen Youtube or Twitter accounts,” says Maria Dacuno, Senior Researcher at F-Secure Labs.

But you shouldn’t feel singled out if your details are included in a breach, because just about everyone who uses the internet will eventually get a data breach alert. And in this post you’ll find out the five steps you should take as soon as you get one, which will help prevent your data from being used against you.

1. Change that password—and any similar password

In the aftermath of a breach, publicity will often lead to websites of the affected services or companies being overloaded with worried individuals, all trying to check their data. In addition, the security team of a breached company may restrict your account access while they assess the damage.

After a few days, though, the breached service will likely be accessible. That’s when you should login and change your password to a new, longer, unique password.

And you should change your password for any service that has been breached, regardless of whether a company told you that your information was affected by the cyber attack. If you have used the same password, or any variation of this password–for example, adding a number or symbol to the end of the password for use on another service–you should also change those passwords.

And it is worth noting here that password tricks, like adding a number or slightly varying the ending of a password for use on multiple logins, add absolutely no additional security to your recycled passwords. And whilst your password may be breached, there are steps you can take to ensure that your account remains secure. According to F-Secure Labs one of the best ways to do this is to make sure that you turn on multi-factor authentication (MFA) for this and every account where it’s available.

“Multi-factor authentication in general adds a layer of protection for your accounts,” says Dacuno. “However, enforcing an MFA through a more secure method like an authenticator app is highly recommended.”

2. Check your cards

Following a breach alert you should check your account on the compromised service and immediately delete any stored bank or credit cards.

In general, it is good practice to avoid storing card details with any online services. So, this is a good time to remove any stored financial account information for any of your online services, unless absolutely necessary.

Even the most careful companies can be breached. And you do not want your cards to be part of any eventual breach.

3. Monitor and cancel

If you have been notified that your bank or credit card details have been leaked, you need to take immediate action. Call your bank and cancel your card.

This is a huge inconvenience, but necessary, especially if you do not have an alternative card to use, or have automatic payments set up with this card. You will have to wait for a new card to arrive, which can take days, or even weeks. But This is exactly why it is good practice to never save your cards with online services.

You should monitor the transactions on any card connected to a breached service, whether you were informed that card data was breached or not. Check for suspicious activity on a weekly basis–at least–and be ready to contact your provider to cancel the card.

4. Consider temporary credit cards (US only)

Services like privacy.com allow you to generate a unique, limited, temporary credit card number. These temp cards reduce the risk of credit card compromise. However, such services, sadly, do not seem to be available outside the United States.

Temporary credit cards require extra effort. Yet they are worth your time–as they limit the damage of any individual service being breached. This strategy is like using unique passwords for every service: the uniqueness helps avoid a domino effect of one breach impacting your whole digital life.

5. Use a password manager

The best time to start using a password manager is before your data is breached. The second-best time is right now.

Not only is using a password manager the single best thing most people can do to improve their cyber security, it’s also much easier than most methods of storing and using secure data.

A password manager makes creating, saving, and using strong unique passwords for all your accounts easy. By simply using this tool many cyber security experts trust for their password and refusing to store your card numbers with any online services, your risks of data breach will be quite minimal. Especially if you do a good job of monitoring your online identity in general.

MTA Shield + ID Protection secures your passwords and your online identity

If your passwords and private data are breached, criminals can take over your accounts and steal your identity. ID theft is expensive and painful to fix. Preventing identity theft can save you money and time.

MTA has partnered with F-Secure, a global leader in cybersecurity, to build a solution so our members have the tools to stay safe online. Avoid data breaches and identity theft with 24/7 risk detection, secure browsing, and password management with MTA Shield.

Keep your data protected around the clock, with MTA Shield – designed to work specifically with our totalWiFi gateway.


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Cross Talk

Crosstalk: MTA customers have recently experienced calls not being completed correctly. In some cases, they are connecting to a call that is not the person they are calling and they are overhearing another conversation, which is called cross-talk. Our network partner has identified the problem and is working to correct this serious issue. Until the issue is resolved completely, customers are generally able to temporarily resolve the issue by ending the call and re-dialing the number. MTA will provide further updates as more information becomes available.

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MTA Announces Appointment of Ken Kincaid to Board of Directors

Palmer, Alaska – January 9, 2019 – MTA, Alaska’s premier technology company, announced the appointment of Alaska business and real estate veteran Ken Kincaid to its Board of Directors.

Kincaid, a 35-year MTA member, has most recently served on the Board of Directors for the Mat-Su Health Foundation (MSHF), where he was brought on to help navigate the complex purchase of an additional ownership stake in the Mat-Su Regional Medical Center. He serves on MSHF’s committees for Governance, Program, CEO Evaluation, and is the chair of its Finance committee. Since joining in 2012, MSHF’s long-term investments, investments from joint ventures, and grants to the community have more than doubled.

Kincaid previously worked for 18 years at the Anchorage office of commercial real estate appraisal company Shorett & Riely, which later became Kincaid & Riely after he became the sole proprietor. He and his wife built a successful real estate investment company focused on single and multi-family rentals and later including retail, medical and industrial properties. This portfolio today totals more than 100,000 square feet of commercial space in the Palmer, Wasilla and Anchorage areas.

“Ken has a wide range of successful business experience in Alaska, and he’s committed an incalculable amount of time and resources to helping build our community over the years,” said Michael Burke, CEO of MTA. “We know he will be a valuable voice on our Board of Directors and are looking forward to having him help move MTA and Alaska forward in the years ahead.”

“Throughout my career my focus has been on serving the community, from increasing residential and commercial real estate in the area to helping the Mat-Su Regional Medical Center grow,” said Kincaid. “With all of the similar community-focused work MTA is currently doing and has planned, I’m excited to join its Board of Directors as it looks forward to continued technology innovation for its members.”

Kincaid has also served on the Alaska Board of Real Estate Appraisers, the Mat-Su Borough Board of Equalization and numerous church and school leadership boards.

About MTA

Established in 1953 as a 100 percent locally owned and operated Alaskan cooperative, MTA is Alaska’s leading technology provider, empowering its member-owners and patrons to live a fully connected life. As a key player in the economy of Southcentral Alaska, MTA continues to pioneer economic development by providing the means necessary to create technologically intelligent communities. Today, MTA remains one of the largest technology co-ops in the U.S.

MTA: Life. Technology. Together.

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Scholarships for Alaska’s Future | MTA Foundation

Scholarships for Alaska’s Future
By Jessica Gilbert, MTA Foundation Manager

Over the last few weeks, we’ve been excited to roll out the refreshed MTA Foundation, which serves to grow talent, promote technology awareness and boost economic development and entrepreneurship in our service area and throughout the great state of Alaska. (It also has a wonderful new website!)

Who knows what Alaska would look like if its current business leaders didn’t receive any training or education in technology? From our point of view, MTA initiatives like the landmark AlCan ONE all-terrestrial fiber line or the eUnlimited™ BYTE Gaming Tournament might not even exist, and residents all around our service area would be sorely lacking in reliable and secure internet connectivity.

With full-fledged and “all-in” support from our parent company, MTA, the MTA Foundation invests in communities so all of us in the Mat-Su Valley and those same residents of our service area do not miss out on technological and economic opportunities. A cornerstone of the MTA Foundation and its commitment to our community is the wide range of scholarships it awards to support students who are focusing their educations on honing technological, business and entrepreneurial skills. Through these scholarships, we are proud to sustain and prepare the next generation of tech and business leaders who might create the projects and initiatives of tomorrow that all of us can only dream of today.

Awarding $75,000 throughout three categories, the MTA Foundation Scholarship Program encourages the pursuit of a variety of educational goals for many kinds of students, including:

  • First-time college students
  • Returning students
  • Students participating in a vocational program or homeschool program
  • Students pursuing professional development that leads to a degree or certification

Our 2020 application period is now open and runs through April 6, 2020. To learn more about the range of scholarships being offered and apply, visit: https://mtafoundation.org/scholarships

Through these scholarships, Alaska’s students – and in turn, the rest of our great state – will be able to grow and reach their full potential.

When it comes to technology education, we believe in funding the future of our state. The sky is truly the limit in the Last Frontier.

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Fire Updates Within MTA Service Area

MTA crew members are working hard to ensure connectivity in the Willow area impacted by fires.

Ensuring the safety and connectivity of our members is very important to MTA.  If you are in an area impacted by the recent fires and need to make account or payment arrangements, please contact us.  We are committed to helping our members during this difficult time. Stay safe.

This page will be updated as any pertinent information becomes available.

MTA: Life. Technology. Together.
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NTCA Honors Gary Enloe

The highest recognition of individual achievement by NTCA is the eXcellence Awards Program, which honors individuals in ten categories.

Gary Enloe, MTA’s Vice President of Network Planning and Operations, was recently honored on the main stage at NTCA’s RTIME as the first-ever NTCA Innovator of the Year. This recognition is for Gary’s development of a tool that simplifies the process of defining parameters required to deliver broadband to our members — allowing connectivity to be provided reliably and at maximum speeds. Gary’s dedication and innovation make MTA better equipped to expand reliable broadband access to rural areas where it is most needed.

We remain committed to providing quality services to our members and expanding access to reliable broadband in remote areas. As the leading technology provider in Alaska, we know our work is constantly evolving – and never done. We’ve been committed to serving the communities we live in for 70 years and are always strengthening our network to deliver new solutions and empower our members to live more connected lives today and for generations to come.

The NTCA eXcellence Awards recognize broadband providers who have exceeded expectations to support their customers and community members and to advance communications services in rural America. 

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Planting the Seeds of a Well-Connected Alaska

By Michael Burke, CEO of MTA

As the leader of a forward-looking technology and telecommunications company, one of our core missions is to connect as many people as possible – just as it should be for broadband providers anywhere, but especially in rural areas.

I like to look at my role as that of a landscape architect: doing everything I can to plant the seeds of broadband infrastructure that will support amazing growth and progress in Alaska for decades into the future. 

For MTA, working to close the digital divide is not just a new trend or goal for this year – we’ve been focused on it for decades. We were pleased to receive a $1.9 million grant from the United States Department of Agriculture (USDA) as part of its ReConnect Program, which focuses on building broadband infrastructure in rural America. Making broadband more accessible throughout Alaska is also one of the reasons we undertook the massive AlCan ONE fiber network project in 2020 (connecting Alaska to the lower 48 over the State’s first all terrestrial fiber broadband network) and continue our Alaska Plan build-out to provide our service areas with better connectivity. 

The recent passage of the bipartisan Infrastructure Investment and Jobs Act has enhanced our jobs as landscape architects. I expect this law to change the landscape of broadband in our great state for generations to come.

Expanding reliable broadband access in rural areas is crucial for students trying to get an education, entrepreneurs trying to keep their small businesses running, and patients in need of telehealth services. This became clearer than ever during the early days of the COVID-19 pandemic, when students in more remote areas found themselves stranded without high-speed internet necessary for virtual education. 

While we don’t yet know how this new law will specifically affect each MTA member, it will be a huge boost for Alaska as a state – and will be especially tangible and consequential for Alaskans in remote, underserved areas.

Crucially, this law prioritizes funding to community-built networks and co-ops like ours, rather than offering incentives to large, private companies – giving back to communities and their businesses along with the individuals using broadband in them. The law also includes various opportunities for rural and tribal communities, including Middle Mile Broadband Infrastructure grants and funding for tribes through the Tribal Broadband Connectivity Grant Program.

Given how technologically skilled and forward-thinking Alaska’s workforce has become in recent years, the sky is truly the limit, and we will do everything we can to harness those skills and innovation with the new resources arriving in Alaska with the help of this law.

Despite these advancements in the workforce, our digital divide remains too vast in some areas, but the Infrastructure Investment and Jobs Act is an important first step. Our team will continue briefing and working with elected officials, Tribal leaders and business leaders to keep planting new seeds however and wherever we can to ensure Alaska’s continued growth.

With support from our members and leaders from throughout the state, we are optimistic that a lack of broadband in underserved areas will be a thing of the past in the not-too-distant future.

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MTA Wins CETS 2022 Best in Class Award

The Customer Experience & Telco Sales Association (CETS) recently announced the winners of the CETS 2022 Best in Class Awards.

“Each year, CETS (http://www.cets.org) recognizes teams and companies that demonstrate innovation and excellence related to customer experience and telco sales,’’ said Ellis Hill, President of ResearchFirst, Inc., CETS’s management firm. This year’s awards went to two service providers, MTA and Bell Canada, and one vendor company, Calix, each of which executed best in class practices over the last year

MTA has historically prioritized maintaining a physical presence within their community in order to meet members where they are. During the pandemic, they made the difficult decision to close all physical locations, which left them to conduct business solely over the phone. The customer experience has always been at the forefront of their minds, so they sought to re-establish a physical presence for our members while abiding by local, state, and federal safety regulations. They began planning their retail approach in Q2 2021 and fully implemented the plan by Q3. When they first opened their retail location to the public, they did not initially see a large response. With each passing month, they saw an increase in customers who preferred to come into their retail location instead of interacting over the phone. Currently, their retail location is still successfully operating under this plan.

“CETS is more than an organization of telco professionals. It is a collective think tank of connoisseurs of the industry who gather in a safe space to share ideas and best practices. Together we analyze what is working and what is not to aid in our collective success in our home territories. Our team at MTA is extremely honored to win the CETS Best in Class award for 2022,” said William Spear, Sales Manager at MTA.

About CETS

The Customer Experience & Telco Sales Association (CETS) brings together professionals from the service provider and vendor communities within the Telecom industry responsible for direct and indirect sales channels, customer care, and the customer experience. Members share channel best practices and industry trends in these areas with respect to all products and services sold by Telco providers.

View  http://www.CETS.org for more information.

Executive Director: ResearchFirst, Inc. (http://www.researchfirst.com)

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MTA Wins Three NTCA eXcellence Awards

The highest recognition of individual achievement by NTCA is the eXcellence Awards Program, which honors individuals in eight categories.

NTCA–The Rural Broadband Association recognized nine rural telecom leaders who have shown exceptional commitment to their communities and the broadband industry during the 2022 Rural Telecom Industry Meeting and EXPO (RTIME). 

The NTCA Excellence Awards recognize broadband providers who have gone above and beyond to support their customers and community members and to advance communications services in rural America. Winners are selected by the association’s Awards Committee comprising NTCA members. The 2021 NTCA Excellence Awards are sponsored by JSI and NECA.

View full press release.

Management Innovation Award

Wanda Tankersley
Chief Operating Officer

Wanda became Chief Operating Officer in 2017 and since then played an instrumental role in leading the company through major milestones and remarkable levels of growth, to create a more connected world for MTA members, employees, and all Alaskans. Throughout her tenure as COO, Wanda overhauled MTA’s product management paradigm, oversaw the restructuring and unification of sales teams to be better aligned and more responsive to market demand, and created a new Commercial Solutions team focused on creating bespoke products for MTA’s Wholesale and Enterprise markets. She led the charge in unveiling a myriad of innovative tech solutions, including Managed Wi-Fi, migration out of end-of-life products, and the suite of three cybersecurity and privacy apps called MTA Shield. Wanda recognized that a company’s success is largely contingent upon the well-being of its employees and urged a series of facilities renovations at MTA to ensure employees have ergonomic environments, mother’s rooms, and collaborative workspaces. She’s also cultivated a culture of impact for the MTA Foundation, pioneering a series of diverse initiatives, and created an internship program for the next generation of telecom leaders.

Key Employee Award

Tyler Aklestad
OSP Network Planner

Tyler excelled in several roles at MTA, progressing through the ranks since his start as a Plant Laborer at age 18. He completed a four-year apprenticeship in the Telecommunications program as a Journeyman Splicer, became an Outside Plant Engineer through cross-training opportunities, and recently became MTA’s OSP Network Planner. Along his journey at MTA, Tyler has fostered a strong connection with the state of Alaska and its traditions by competing in the Iron Dog race, the world’s longest snowmobile race at nearly 2,600 miles. Tyler started his Iron Dog career the same year he began working at MTA, leveraging both experiences over the years to connect with the community around him. He has become an advocate for safety and gives talks at local elementary schools and local businesses about his work in telecommunications and his racing career, fostering pride in the unique challenges and benefits of working and living in Alaska.


Outstanding Marketing Achievement Award

Kerry Youngren
Consumer Markets Manager

Kerry and her team took on a brand modernization initiative in early 2020 in pursuit of a simple goal—to revamp and unify MTA’s brand to reflect its recent evolution and commitment to innovation. Using analytics and survey data, Kerry developed supporting objectives and identified benchmarks to track the project’s success, including growing brand awareness, creating a communications strategy across all channels, producing high-quality content reflective of MTA’s position as the local technology leader, and improving online communication tools. Since the brand modernization campaign launched, MTA has experienced incredible results. They received five “Best of Alaska” awards in 2021. MTA’s net promoter score spiked by more than 10 points and remains the highest it has been and new visitors to MTA’s website increased by nearly 10%.

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MTA Supports Vets with BattleDawgs Donation

BattleDawgs Support

Our country relies on military service members to protect our freedom and ways of life, with more than 26,000 military members currently serving in Alaska.

Yet veterans are too often left without adequate resources to cope with the life-altering experiences they endured during service. People who serve in the military often experience mental and physical burdens that make adjusting to civilian life difficult.

Despite the incredible leadership and technical skillset that many veterans have, service members are not always considered to be “competitive” in the civilian job market due to their work experience not being directly transferable to typical civilian jobs.

At MTA, we reject that concept and instead embrace our military members.

We’re proud to employ over 25 veterans. They bring an irreplaceable set of skills and unique perspectives to our team that adds diversity, allowing us to find more creative solutions for our community. To veterans at MTA, we are honored to be your workplace of choice, and each day we thank you for your service.

In addition to employability, a large percentage of veterans struggle with PTSD, traumatic brain injuries, and other disorders that require support and care. This Veterans Day, we are proud to announce our 2022 Employee Giving Campaign will benefit BattleDawgs, a Talkeetna-based nonprofit that encourages veterans struggling with combat-related injuries to experience the great outdoors.

We believe in giving back to veterans who have dedicated their lives and careers to our nation while asking for so little in return. We hope experiencing all our beautiful state has to offer will create a sense of healing.

Our employees’ generous pledges during 2023 will support these ongoing programs, in which veterans are able to build comradery through mentorship and leadership activities. And MTA will continue to draw attention to veteran issues and organizations that are working to make life better for them and our communities.

If you are interested in being part of this special project, please contact Corporate Communications Manager Jess Gilbert (jgilbert@mtasolutions.com) to learn more.