Privacy Policy

Information Collected

We collect information you voluntarily provide to us in person, over the telephone, via email or via this website. Such information may include your name, physical address, mailing address, contact telephone number(s), driver’s license or social security number, email address, credit references, and credit or debit card account number. We do not collect information pertaining to your political opinions, religious beliefs or health status.

In general, you can visit this website without telling us who you are or revealing any information about yourself. When you visit this website, our web servers gather and analyze information regarding your usage of this website, including your domain name (not your email address), number of hits, pages visited, previous/subsequent sites visited and length of user session. Such information may be gathered through the use of a “cookie.” A cookie is a small text file placed on the hard drive of your computer by our website server. Cookies cannot be used to run programs or deliver viruses to your computer. You have the ability to accept or decline cookies by altering the settings of your computer browser. If you choose to decline cookies, you may not be able to sign in or use other interactive features of this or other websites and services that depend on cookies.

Certain information you may provide through this website, including, but not limited to, feedback, data, answers, questions, comments, suggestions, plans, ideas or the like, will not be treated as proprietary or confidential and we assume no obligation to protect such information from disclosure. Your submission of such information to us shall not restrict the purchase, manufacture or use of similar products, services, plans and ideas by us for any purpose whatever and we shall be free to reproduce, use, disclose and distribute the information provided by you to others without restriction.

We may conduct periodic online surveys to better understand the needs and profile of our customers. When we conduct an online survey, we will inform you how the information collected from you on the Internet will be used.

This website is not intended for persons under 13 years of age. We will not knowingly solicit or collect personal information from or about children, and we do not knowingly market our products or services to children.

MTA may collect and use information regarding use of the Voice over Internet Protocol product for its internal purposes. MTA may share that information with its affiliates and assigns. MTA is the sole owner of the information collected. MTA respects your privacy and will not knowingly distribute or cause to be distributed your personal information to any entity for any reason. MTA will not collect any personally identifiable information unless the visitor/customer provides it to us voluntarily. Personally identifiable information includes a visitors/customer’s name, address, telephone number and email address.

Use of Collected Information

MTA, our subsidiaries, authorized agents and business partners may use your account information to respond to and fulfill your requests and to process payments you authorize. We may contact our MTAOnline customers via email to communicate important product developments or changes. We do not release, rent, share, lease or sell account information, mailing addresses or email addresses to any third parties. Furthermore, we will not release location information or other customer account information unless ordered by appropriate court documents, or in the event of a Law Enforcement Agency declared emergency.

Security of Personal Information

We are committed to protecting the security of your personal information. We take significant measures to assure that customer account information is kept secure, including strictly limiting employee access to current or stored data. We use Secure Socket Layer (SSL) encryption technology to provide security to customers who use web forms on this website to submit information to us or our business partners. We do not sell, lease or rent our email customer lists to third parties and we do not endorse, nor do we participate in the practice of “spamming” (sending of unsolicited promotional email).

Your Verification Code

To protect the privacy of consumers, the FCC (Federal Communications Commission) mandates that telecommunications companies ask their customers to create a confidential verification code and use it to verify their identity when obtaining account information. To establish your personal and confidential verification code, choose 3 to 10 characters that are letters and/or numbers – no symbols and no spaces. Keep your code in a safe, convenient place and bring a copy to an MTA store in Eagle River, Palmer or Wasilla. Alternatively, you may tell us your code over the phone by calling MTA at (800) 478-3211 or 745-3211, from the main phone number listed at the top of your MTA statement (important if you have a consolidated statement). MTA representatives will require your verification code when you conduct certain types of transactions, such as adding or removing services, asking billing questions, requesting copies of your statements and setting up an MTA eBill account.

Third Party Websites

This privacy policy does not extend to any third party website that may be linked to this website. Any link to a third party website is provided solely as a convenience to you and we are not responsible for their content, nor do we endorse, warrant or guarantee the products or services described or offered in any third party website.

Your MTA Privacy Options

If you would rather receive information only about MTA products and services to which you already subscribe, call us at 745-3211 or 1 (800) 478-3211 or email Please include your name, phone number and request: “Don’t share my customer information within MTA.”

For further information about FCC requirements, read Protecting The Privacy Of Your Telephone Calling Records at

To Resolve Privacy Issues
If you have questions or concerns about the privacy or security of your account information, contact Jane Rostorfer at (907) 761-2821 or You may also write Matanuska Telephone Association Inc., Attn Jane Rostorfer, 1740 S Chugach Street, Palmer, Alaska 99645.

Digital Millennium Copyright Act (DMCA)

Filing a DMCA notice alleging copyright infringement:

Pursuant to Title II of the DMCA, all claims alleging copyright infringement for material that is believed to be residing on MTA’s system or network should be promptly sent in the form of written notice to MTA’s Designated Agent:

Designated Agent for DMCA Notices
MTA Regulatory Affairs
1740 S. Chugach Street
Palmer, AK 99645
Fax 907.761.2650

NOTE: No other notices or communications should be sent to the Designated Agent, who is appointed solely for the purpose of receiving notices of claims alleging copyright infringement under the DMCA.

Specific requirements for proper notification of claimed infringement are set forth in the DMCA (see 17 U.S.C. § 512(c)(3)). Valid notification must be sent via written communication that includes all of the following elements:

  1. Signature of copyright owner or person authorized to act on behalf of the owner;
  2. Identification of copyrighted work claimed to be infringed;
  3. Identification of the material claimed to be infringing or to be the subject of infringing activity and information reasonably sufficient to permit the service provider to locate the material;
  4. Information reasonably sufficient to permit the service provider to contact the complaining party (address, phone number and, if available, email address);
  5. A statement that the complaining party has a good faith belief that use of the material in the manner complained is not authorized by the copyright owner, its agent or the law; and
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of the exclusive right allegedly being infringed.

It is MTA’s policy that upon receipt of a valid DMCA notice, MTA will remove or disable access to allegedly infringing material.

NOTE: There are substantial penalties for false claims (see 17 U.S.C. § 512(f) – providing sanctions for material misrepresentations of copyright infringement).

Filing a DMCA counter-notification:

If a notice of alleged copyright infringement under the DMCA has been wrongly filed against you, you may submit a counter-notification to MTA’s Designated Agent. Specific requirements for a proper counter-notification are set forth in the DMCA (see 17 U.S.C. § 512(g)(3)). A valid counter-notification must be sent via written communication that includes all of the following elements:

  1. A physical or electronic signature;
  2. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
  3. A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification; and
  4. Your name, address and telephone number, and a statement that you consent to the jurisdiction of federal district court for the judicial district in which the address is located, or if your address is outside of the U.S., for any judicial district in which the service provider may be found, and that you will accept service of process from the complainant.

Upon receipt of a valid counter-notification, MTA will forward it to the original complainant who submitted the DMCA notice alleging copyright infringement.  The original complainant will then have ten (10) days to notify MTA that it has filed a lawsuit relating to the allegedly infringing material otherwise MTA will restore the removed material or cease disabling access to it.

Repeat Infringer Policy

Pursuant to Section 512 of the DMCA, it is MTA’s policy to terminate the account of repeat copyright infringers in appropriate circumstances