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Olivia Matson – MTA Communications
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News & Alerts

MTA’s Field Crew Kept Alaska Moving Forward Throughout Volatile 2022

2022 Marked an Impressive Year in the Field for MTA

Like most Alaskans, our dedicated field crew are no strangers to the state’s frequent severe weather. But what they are able to physically accomplish through challenging ice, snow, wind and other elements of our rugged terrain is truly remarkable.

2022 began with a historic windstorm impacting MTA’s service territory, with gusts of up to 50 mph causing hazardous conditions and severe wind chill. The year ended with the deepest snowfall in December since the 1950s.

Project milestones last year included completing utility relocation work for the Knik Goose Bay Phase 1 road project and ongoing network upgrades and deployment projects throughout the Mat-Su Valley.

Additional 2022 project milestones that helped set our team apart included:

  • Achieving the MTA Outside Plant (OSP) Plan for Fiber and Upgrades with 171 miles of fiber laid at 1,166 locations
  • Completing the USDA Grant Project at Eagle’s Nest at Kashwitna and Preserve at Sheep Creek with 14.4 miles of fiber laid, 142 fiber-to-the-home (FTTH) structures built, and 361 lots served
  • Completing year one of a three-year FTTx Buildout in existing area with Fiber Brownfields, 552 FTTH structures built, and 995 lots served
  • Construction on 80 Greenfield subdivisions
  • Completing 515 OSP work orders (engineering, placing and/or splicing)
  • Clearing 24.3 miles of land
  • Completing 7.3 miles of directional boring
  • Working with 123 contract personnel including 5 telecommunications, 8 electrical and 10 support contractors
  • Completing 11 ADOT/MSB relocate work orders with 2 partially complete work orders carried into 2023

This work isn’t self-serving – it helps to keep our members’ connections strong, our communities linked, and their economies stable. So, as we reflect on another highly productive year, we want to send out one final “thank you” to the men and women who brave the most extreme conditions to keep our communities connected. We know you will be there through whatever Alaska throws at us, making sure that we keep growing and keep moving forward.

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Cybersecurity News & Alerts

5 Ways to Minimize Your Risks After a Data Breach Alert


Prevent your data from being used against you

Data breaches happen constantly. Unfortunately, no matter how effective your personal online security is, you cannot prevent attackers from stealing your private information from a service you’ve used.

Some breaches only include passwords, but often criminals find ways to steal bank card information, social security numbers, and other crucial pieces of personally identifiable information. These compromises and the leaks that follow can expose your private data to online criminals, who can use that information to fuel phishing attacks, fraud and even identity theft.

F-Secure Labs also notes that a data breach doesn’t just put your information at risk, because following an account takeover your personal details may then be used by criminals to commit further online crimes against other individuals.

“We have seen, for example, cryptocurrency scams promoted by stolen Youtube or Twitter accounts,” says Maria Dacuno, Senior Researcher at F-Secure Labs.

But you shouldn’t feel singled out if your details are included in a breach, because just about everyone who uses the internet will eventually get a data breach alert. And in this post you’ll find out the five steps you should take as soon as you get one, which will help prevent your data from being used against you.

1. Change that password—and any similar password

In the aftermath of a breach, publicity will often lead to websites of the affected services or companies being overloaded with worried individuals, all trying to check their data. In addition, the security team of a breached company may restrict your account access while they assess the damage.

After a few days, though, the breached service will likely be accessible. That’s when you should login and change your password to a new, longer, unique password.

And you should change your password for any service that has been breached, regardless of whether a company told you that your information was affected by the cyber attack. If you have used the same password, or any variation of this password–for example, adding a number or symbol to the end of the password for use on another service–you should also change those passwords.

And it is worth noting here that password tricks, like adding a number or slightly varying the ending of a password for use on multiple logins, add absolutely no additional security to your recycled passwords. And whilst your password may be breached, there are steps you can take to ensure that your account remains secure. According to F-Secure Labs one of the best ways to do this is to make sure that you turn on multi-factor authentication (MFA) for this and every account where it’s available.

“Multi-factor authentication in general adds a layer of protection for your accounts,” says Dacuno. “However, enforcing an MFA through a more secure method like an authenticator app is highly recommended.”

2. Check your cards

Following a breach alert you should check your account on the compromised service and immediately delete any stored bank or credit cards.

In general, it is good practice to avoid storing card details with any online services. So, this is a good time to remove any stored financial account information for any of your online services, unless absolutely necessary.

Even the most careful companies can be breached. And you do not want your cards to be part of any eventual breach.

3. Monitor and cancel

If you have been notified that your bank or credit card details have been leaked, you need to take immediate action. Call your bank and cancel your card.

This is a huge inconvenience, but necessary, especially if you do not have an alternative card to use, or have automatic payments set up with this card. You will have to wait for a new card to arrive, which can take days, or even weeks. But This is exactly why it is good practice to never save your cards with online services.

You should monitor the transactions on any card connected to a breached service, whether you were informed that card data was breached or not. Check for suspicious activity on a weekly basis–at least–and be ready to contact your provider to cancel the card.

4. Consider temporary credit cards (US only)

Services like privacy.com allow you to generate a unique, limited, temporary credit card number. These temp cards reduce the risk of credit card compromise. However, such services, sadly, do not seem to be available outside the United States.

Temporary credit cards require extra effort. Yet they are worth your time–as they limit the damage of any individual service being breached. This strategy is like using unique passwords for every service: the uniqueness helps avoid a domino effect of one breach impacting your whole digital life.

5. Use a password manager

The best time to start using a password manager is before your data is breached. The second-best time is right now.

Not only is using a password manager the single best thing most people can do to improve their cyber security, it’s also much easier than most methods of storing and using secure data.

A password manager makes creating, saving, and using strong unique passwords for all your accounts easy. By simply using this tool many cyber security experts trust for their password and refusing to store your card numbers with any online services, your risks of data breach will be quite minimal. Especially if you do a good job of monitoring your online identity in general.

MTA Shield + ID Protection secures your passwords and your online identity

If your passwords and private data are breached, criminals can take over your accounts and steal your identity. ID theft is expensive and painful to fix. Preventing identity theft can save you money and time.

MTA has partnered with F-Secure, a global leader in cybersecurity, to build a solution so our members have the tools to stay safe online. Avoid data breaches and identity theft with 24/7 risk detection, secure browsing, and password management with MTA Shield.

Keep your data protected around the clock, with MTA Shield – designed to work specifically with our totalWiFi gateway.


Categories
Cybersecurity News & Alerts

5 Quick and Easy Ways to Avoid ID Theft


Identity theft has gone online

Identity theft happens when criminals use a victim’s identity to, for example, buying things and paying in installments. But to do this, criminals first need to steal your personal information, such as your name, phone number, birthday, social security number, address, and credit card number.

And the internet is a perfect place to find these details; social media, shopping accounts and other profiles are full of them. Of course, they can’t be accessed by just anyone. But cyber criminals have multiple ways of stealing information, and with identity data available in huge quantities online, it makes it far easier to use for fraud, with a small risk of getting caught. That’s why ID theft nowadays mostly happens online.

The damage can be severe and long-lasting

Repairing the damages of identity theft takes a lot of time and effort, with some victims only realizing that their identity has been stolen when they get bills or contacts from debtors. And as well as all the financial costs, becoming a victim can cause emotional distress, too. So, while the criminals walk away with the profits, the victim is left with all the consequences.

Anyone can become a victim of identity theft

When it comes to our personal information online, many people think they don’t have anything worth stealing. Or that nobody would bother trying to steal their identity. Unfortunately, this couldn’t be further from the truth. Online criminals are ruthless. They often prey on easy targets. And the victim’s wealth or lack of it doesn’t prevent identity theft. Because credit cards, payday loans and installment agreements can be acquired in anyone’s name.

But to do that, criminals first need to steal personal information.

Thankfully, though, there are a number of ways that you can make identity theft less likely, and by following the simple steps below you can protect your personal information.

1. Set your email address under 24/7 breach monitoring

Most online accounts are created with an email address and a password. When criminals breach an online service, they aim to steal the personal information within. Like passwords and email addresses. And if criminals manage to get their hands on this information, they have access to all the information in your account.

But if you don’t know about a data breach , you can’t really protect yourself from the damage. So set your email address for data breach monitoring. Once you’ve done this, when a service with an account created with it gets breached, you will get an alert. And if you change your password immediately, criminals will be left with your old password, and they can’t steal your data with that.

2. Use unique passwords

Passwords are keys to personal information in online accounts. Almost every online service uses them to restrict unauthorized access. Criminals steal passwords through data breaches, phishing  scams, malware, and intercepting web traffic.

Use unique passwords and you can protect your personal details online. By using unique passwords if your password gets compromised, the damage is limited to only one account. Whereas if you use the same password everywhere, all your accounts across the web are compromised. Use a password manager so you can store your unique passwords and have them at hand always when you need them. And use a strong password generator to make it as secure as possible.

3. Use antivirus software

Computer viruses and malware steal personal information. Some record your keystrokes when you type in passwords. Others go through your cookies, or the passwords saved on your browser. Stop them from stealing your data with an antivirus software. It’s easier and safer to prevent infection than to deal with a virus that’s already on your device.

4. Be careful when opening links and attachments

Phishing means tricking you into giving your personal information to criminals. Phishing sites, emails and messages often resemble a real and famous brand. They can look very convincing. URLs (aka the www. address of the page) on phishing sites may have just a one-character difference with that of an actual site. Same goes with email sender addresses.

So be careful. Don’t click any suspicious links or open attachments, especially in emails. They can lead to phishing sites and also include malware. And if you feed in your credentials, the site owner can then use them for ID theft. To avoid this, make sure to check the sender and the URL of the page before feeding in your info.

5. Use a VPN on public WiFi networks

Setting up a public WiFi hotspot is really easy. And nothing prevents naming it “Free airport WiFi”, “Hotel Guest”, etc. That’s why you can never know if a public WiFi network is safe. The network owner can intercept your usernames, passwords, messages, and bank information, if your connection is not secure.

But with a VPN , you can use any WiFi network without having to worry about criminals stealing your data. VPN encrypts your web traffic so outsiders can’t steal your passwords and other information from it.

MTA Shield+ ID Protection helps you avoid identity theft

If criminals steal your personal details, they can steal your identity. ID theft is costly, and fixing things takes long. Preventing identity theft can save you money and time.

MTA has partnered with F-Secure, a global leader in cybersecurity, to build a solution so our members have the tools to stay safe online. Avoid data breaches and identity theft with 24/7 risk detection, secure browsing, and password management with MTA Shield.

Keep your data protected around the clock, with MTA Shield – designed to work specifically with our totalWiFi gateway.


Categories
Cybersecurity News & Alerts

4 Steps to Take if Your Email has Been Pwned


What does being pwned mean?

Being pwned means that someone has taken control of your email address, or a user profile that has been created with it. And hacking an account is possibly the first step of identity theft, with online accounts often containing sensitive personal information, such as your credit card number, phone number, home address, and full name.

Identity theft can cause financial damage, intense personal stress, and a plethora of legal problems. And if your email account and password end up in the wrong hands, criminals can access your personal details and purchase goods in your name. Things can get even worse, though. Because if you have reused the same password and email on other accounts, criminals can access these profiles as well, increasing the risk of identity theft exponentially.

How does your email get pwned?

Your login credentials can be stolen in a data breach  – and there’s a significant data breach almost every week. So, it’s a good idea to regularly check if your information has been stolen in a data breach with F-Secure’s free Identity Theft Checker. But it doesn’t stop at data breaches. As your accounts can also be hacked through malware attacks, or through phishing  scams.

But there’s no need to panic. If your account has been pwned, here are four things you can do to mitigate the risk:

1. Make sure your antivirus and operating system are up to date

Viruses and spyware can steal personal information and login credentials. Having up-to-date antivirus and operating systems on your devices is important in protecting your accounts from being pwned. The majority of core software that we use is regularly updated by vendors to prevent hackers from utilizing flaws and vulnerabilities. So turn on automatic updates, which can save you from a lot of trouble if you do not yet have them enabled.

2. Scan your device for malware

If there is malware on your device, changing your account password isn’t enough. That’s because the attacker can steal your newly created password using malware. So, before you change any passwords, run a virus scan. If the scan detects an infection, deal with it first. If you already changed passwords, change them again. Because they might have already been compromised.

3. Now, change your passwords

Changing your password is the most important thing to do if your account has been pwned. If you have reused your password on other accounts, you should change passwords for those accounts as well.

Criminals will try to access accounts with payment details and other valuable data. But if the attacker has already changed your password to in a hacked account, don’t panic. You may still be able to restore your account through the “forgot your password” function.

4. Check your email settings

If your email account has been pwned, criminals can set it to automatically forward your messages to the attacker and to send malware, phishing scams, or spam. So check your settings and see if you find anything alarming.

You might also want to send an email to your contacts or post on social media that your email has been pwned, to warn against opening any attachments sent by you. This can save your contacts from being infected by malware.

How can you protect your email from being pwned?

Dealing with a compromised email address is possible, but the best course of action is to never let it happen in the first place. And you can cut that risk significantly by following these simple steps:

  1. Pay attention to the sender addresses of emails and SMS messages; don’t fall for phishing or smishing
  2. Be cautious when you open files, links, or install programs. Your bank or authorities don’t ask you to authenticate information online. Most likely you didn’t win a lottery prize either, and the “hot singles in your area” would probably use other methods to contact you
  3. Enabling two-factor authentication is essential in protecting your online accounts. That’s why many banks and service providers use it. Follow their example when possible
  4. Set your email address under 24/7 breach monitoring, and you’ll get alerts when a data breach including your personal information has occurred. This gives you time to change the password before anyone can get into your account
  5. And finally, always use unique passwords.

You can create unique passwords for free with F-Secure Strong Password Generator. Get a password manager, and you can then save all these passwords securely. This way they are always with you, and you can copy paste or autofill them when needed. It’s easier, safer, and faster.

MTA Shield + ID Protection – Full Online Protection

MTA has partnered with F-Secure, a global leader in cybersecurity, to build a solution so our members have the tools to stay safe online. Avoid data breaches and identity theft with 24/7 risk detection, secure browsing, and password management with MTA Shield.

Keep your data protected around the clock, with MTA Shield – designed to work specifically with our totalWiFi gateway.


Categories
News & Alerts

MTA Wins CETS 2022 Best in Class Award

The Customer Experience & Telco Sales Association (CETS) recently announced the winners of the CETS 2022 Best in Class Awards.

“Each year, CETS (http://www.cets.org) recognizes teams and companies that demonstrate innovation and excellence related to customer experience and telco sales,’’ said Ellis Hill, President of ResearchFirst, Inc., CETS’s management firm. This year’s awards went to two service providers, MTA and Bell Canada, and one vendor company, Calix, each of which executed best in class practices over the last year

MTA has historically prioritized maintaining a physical presence within their community in order to meet members where they are. During the pandemic, they made the difficult decision to close all physical locations, which left them to conduct business solely over the phone. The customer experience has always been at the forefront of their minds, so they sought to re-establish a physical presence for our members while abiding by local, state, and federal safety regulations. They began planning their retail approach in Q2 2021 and fully implemented the plan by Q3. When they first opened their retail location to the public, they did not initially see a large response. With each passing month, they saw an increase in customers who preferred to come into their retail location instead of interacting over the phone. Currently, their retail location is still successfully operating under this plan.

“CETS is more than an organization of telco professionals. It is a collective think tank of connoisseurs of the industry who gather in a safe space to share ideas and best practices. Together we analyze what is working and what is not to aid in our collective success in our home territories. Our team at MTA is extremely honored to win the CETS Best in Class award for 2022,” said William Spear, Sales Manager at MTA.

About CETS

The Customer Experience & Telco Sales Association (CETS) brings together professionals from the service provider and vendor communities within the Telecom industry responsible for direct and indirect sales channels, customer care, and the customer experience. Members share channel best practices and industry trends in these areas with respect to all products and services sold by Telco providers.

View  http://www.CETS.org for more information.

Executive Director: ResearchFirst, Inc. (http://www.researchfirst.com)

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News & Alerts

BMMA Announces Winners of 2022 Best in Class Marketing Awards

Kody Nash, Kerry Youngren, Jonathan Babbitt

The Broadband Multimedia Marketing Association (BMMA) recently announced the winners of the 2022 Best in Class Marketing awards.

“Each year, the BMMA recognizes teams and companies that demonstrate innovation and excellence in marketing broadband services,’’ said Ellis Hill, President of ResearchFirst, Inc., the BMMA’s management firm. This year’s awards went to two service providers, MTA and Kinetic by Windstream, and two vendor companies, Calix and Scout Alarm, each of which executed best in class marketing practices related to broadband products and services.”

MTA has been running upgrade marketing campaigns for a few years, using monthly network improvement reports to send mailers to customers eligible for upgrades as well as newly serviceable addresses. After a pause during the pandemic in 2020, MTA revamped the upgrade campaign in 2021 with new branding and improved copy. The new campaign ran throughout 2021 and was targeted to current customers eligible for upgrades due to network improvements, as well as newly serviceable households and non-customer households in areas where MTA had recently upgraded their network. With the shift to a remote lifestyle of school and work from home, the market was seeking improved bandwidth options. This campaign alerted customers that improved speeds were available so they could upgrade and notified unserved households that they had an alternate provider to consider. Using Alaskan elements in the graphics was a strategic move to stand out from the generic imagery competitors were using and offering a free month for non-customers provided an opportunity for them to test out the service before disconnecting their current connection.

“MTA is proud of our team’s outreach efforts to ensure our network investments are resulting in an improved experience for our members. Receiving recognition from organizations like BMMA affirms that we have the right people doing the right activities. Thank you BMMA and thank you to our member solutions team at MTA,” said Michael Burke, CEO of MTA.

Overall, the 2021 campaign provided a significant sustained revenue boost and was an improved experience for both customers and staff. The updated message is easier to understand and multiple touchpoints with the same message improve retention. The streamlined request process improved both efficiency and tracking, providing a definitive answer to the campaign’s value.

About the BMMA

The BMMA is an international organization dedicated to helping Telco internet service providers and their vendors advance the adoption and use of broadband services.

Our membership includes many of the key Telco and broadband vendor organizations in North America and is open to any broadband industry Telco service provider, vendor, CPE manufacturer, government agency, consultant, analyst, or other party with a demonstrated interest in promoting the mission of the BMMA.

Our goal is to advance the adoption and use of broadband services by identifying key industry success factors and sharing best practice marketing initiatives, new product and customer trends and other relevant industry information.

Please see our website at http://www.BMMA.org for more information or to apply for membership in the BMMA.

Executive Director: ResearchFirst, Inc. (http://www.researchfirst.com)

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News & Alerts

MTA Wins Three NTCA eXcellence Awards

The highest recognition of individual achievement by NTCA is the eXcellence Awards Program, which honors individuals in eight categories.

NTCA–The Rural Broadband Association recognized nine rural telecom leaders who have shown exceptional commitment to their communities and the broadband industry during the 2022 Rural Telecom Industry Meeting and EXPO (RTIME). 

The NTCA Excellence Awards recognize broadband providers who have gone above and beyond to support their customers and community members and to advance communications services in rural America. Winners are selected by the association’s Awards Committee comprising NTCA members. The 2021 NTCA Excellence Awards are sponsored by JSI and NECA.

View full press release.

Management Innovation Award

Wanda Tankersley
Chief Operating Officer

Wanda became Chief Operating Officer in 2017 and since then played an instrumental role in leading the company through major milestones and remarkable levels of growth, to create a more connected world for MTA members, employees, and all Alaskans. Throughout her tenure as COO, Wanda overhauled MTA’s product management paradigm, oversaw the restructuring and unification of sales teams to be better aligned and more responsive to market demand, and created a new Commercial Solutions team focused on creating bespoke products for MTA’s Wholesale and Enterprise markets. She led the charge in unveiling a myriad of innovative tech solutions, including Managed Wi-Fi, migration out of end-of-life products, and the suite of three cybersecurity and privacy apps called MTA Shield. Wanda recognized that a company’s success is largely contingent upon the well-being of its employees and urged a series of facilities renovations at MTA to ensure employees have ergonomic environments, mother’s rooms, and collaborative workspaces. She’s also cultivated a culture of impact for the MTA Foundation, pioneering a series of diverse initiatives, and created an internship program for the next generation of telecom leaders.

Key Employee Award

Tyler Aklestad
OSP Network Planner

Tyler excelled in several roles at MTA, progressing through the ranks since his start as a Plant Laborer at age 18. He completed a four-year apprenticeship in the Telecommunications program as a Journeyman Splicer, became an Outside Plant Engineer through cross-training opportunities, and recently became MTA’s OSP Network Planner. Along his journey at MTA, Tyler has fostered a strong connection with the state of Alaska and its traditions by competing in the Iron Dog race, the world’s longest snowmobile race at nearly 2,600 miles. Tyler started his Iron Dog career the same year he began working at MTA, leveraging both experiences over the years to connect with the community around him. He has become an advocate for safety and gives talks at local elementary schools and local businesses about his work in telecommunications and his racing career, fostering pride in the unique challenges and benefits of working and living in Alaska.


Outstanding Marketing Achievement Award

Kerry Youngren
Consumer Markets Manager

Kerry and her team took on a brand modernization initiative in early 2020 in pursuit of a simple goal—to revamp and unify MTA’s brand to reflect its recent evolution and commitment to innovation. Using analytics and survey data, Kerry developed supporting objectives and identified benchmarks to track the project’s success, including growing brand awareness, creating a communications strategy across all channels, producing high-quality content reflective of MTA’s position as the local technology leader, and improving online communication tools. Since the brand modernization campaign launched, MTA has experienced incredible results. They received five “Best of Alaska” awards in 2021. MTA’s net promoter score spiked by more than 10 points and remains the highest it has been and new visitors to MTA’s website increased by nearly 10%.

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News & Alerts

Empowering Future Generations of Women Tech Leaders

By Wanda Tankersley, COO

The U.S. Census estimates that computer and engineering occupations hold 80% of the science, tech, engineering, and mathematics (STEM) workforce; but of these positions, only about 15% are filled by women. Narrowing this gender gap in tech is the driving force behind the national non-profit organization Girls Who Code.

Partnering with like-minded organizations to advance future generations in the communities we serve is at the heart of our mission here at MTA, and we were thrilled to serve as the official tech partner of Girls Who Code Camp for Mat-Su Borough students. On June 1, we kicked off the first day of camp, where I had the honor of delivering a keynote presentation on my experience as a woman in tech. The final day of camp was held in our new location at the Shoppes at Sun Mountain. The day was spent exploring the high-tech workspace we’ve created there, hearing from a women-led panel of MTA employees, and collaborating as teams. The panel, featuring women of various career paths within MTA, had a strong focus on how each department uses tech.

Heading into this women-powered week, I reflected on a time when I was in these young women’s shoes. Today, I’m the COO of a tech powerhouse that generates over $100 million annually, though this hasn’t always been the case. I was a solidly average student in middle and high school, and I didn’t come from a particularly fruitful background.

When I think about how I transitioned from where I started to where I am today, I think about the wonderful teachers I had that encouraged me every step of the way. For me, education was the key for me to change the life I had been born into, and I grabbed onto that like a lifeline. By the time I finished college, I had become a strong student – not because I was the smartest in the room, but because I was curious, persistent and hard-working.

Even in my professional life, though, tech has not always been at the center of what I do. I started off in accounting, working for one of the Big Four accounting firms, but soon realized that what I love doing most is solving problems to help make a community the best it can be – and working in both tech and telecom allows me to do just that.

It was awe-inspiring to be able to share my story and experiences with the young women of the Mat-Su Borough, and to help serve as the beacon of light that once guided me to where I am now. I, like MTA as a whole, remain dedicated to fostering and empowering the next generation of women tech leaders and setting them up to pioneer our community’s ever-bright future.

We thank Girls Who Code for allowing MTA to be a part of this journey and look forward to future partnerships that can help get young women excited about all the possibilities that the tech field can offer them.

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News & Alerts

International Day of Co-Ops: Rebuild Better Together

A co-operative (co-op) is a people-centric organization, run by and for its members, that aims to achieve a variety of common goals. For all of us at MTA, we take the “people-centric” aspect pretty seriously. This year’s theme for International Day of Co-Ops revolves around working together to rebuild; working with you, our members, is something we’ve been doing since our inception back in 1953.

Our 100% wholly owned co-op was established with the purpose to serve the communities our members live, work and play in. Though we’ve evolved significantly since then, from a telecom company to the tech powerhouse we are today, this core value hasn’t changed.

Over the past 68 years, we’ve witnessed Alaska transform before our very eyes. The fact is that our great state is currently the most high-tech and forward-looking it’s ever been, and we remain committed to taking every action we can to continue this advancement.

As with any co-op, we recognize that the needs of our members are constantly changing. Because of this, we must remain dynamic to adapt to these changes, while keeping our core values in check.

In the past decade alone, we’ve accomplished an incredible amount to empower our members, and our communities, to live their most connected lives.

We began, and completed, construction on the historic AlCan ONE all-terrestrial fiber line, which establishes a secure connection to the lower 48 and beyond for decades to come. We unveiled an innovative line of products, such as totalWiFi and MTA Shield, to continue elevating the online experience while keeping our members safe. We officially cut the cord on traditional cable TV, ushering our members into a future full of unending possibilities with streaming. We tapped into new markets by introducing extraordinary solutions for residential, business, enterprise and wholesale customers. We even refreshed our brand to reflect our unwavering commitment to innovation.

But as we reflect on all of this success, we owe it to each and every one of our members for helping to shape us into who we are today. Because of you, our co-op truly embodies what it means to work together to rebuild – and we promise you that this will never change.

Here’s to another 68 years (and then some!) working as a unified team to help Alaska continue to evolve.

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News & Alerts

BMMA Announces Winners of 2021 Best in Class Marketing Awards

Shielded Network

MTA Shield was launched through a partnership between MTA and F-Secure, and was successfully rolled out in a tight three-month timeframe thanks to extensive research and the teams’ mutual dedication to educating and empowering customers. The two companies launched MTA Home Shield (secure router), MTA Mobile Shield (endpoint protection) and MTA Identity Shield (identity protection/password manager) with single-sign-on (SSO) implemented across all three products using MTA’s existing myMTA account structure. The partnership has continued through internal and external campaigns, agent training, agent events, and more.

“Thanks to F-Secure’s thorough efforts, comprehensive project plan and dedicated launch team, we were able to keep to the launch timeline as planned and successfully roll out this vital product to our members,” said Jonathan Babbitt, MTA’s V.P. of Product Management, Marketing and Sales.

While MTA Shield has only been available for a few months, its initial success and impact is significant. A good portion of the success so far is directly attributable to two major launch activities: the first being the research that MTA performed at the beginning of the project, which helped to ensure the product met the needs of the Alaska market in everything from pricing to the product’s names; the second major activity focused on training. MTA’s agents know why cybersecurity is important, both at home and on the go, and they’ve been able to educate customers while identifying the best product bundle for each family’s lifestyle. This combination of research and training has allowed MTA to be extremely successful with the new MTA Shield suite of products.

MTA Shield ensures members’ devices are safe and secure, and that their personal data is not at risk; this is invaluable in today’s world. Understanding the importance of this, MTA decided to make MTA Shield free to all its employees. F-Secure, aware of the impact that it would have on sales and support experience as well as word-of-mouth, fully supported the effort. This effort will continue to ensure that MTA employees continue to grow as champions of all three products.

“MTA’s focus on understanding their members needs and informing their agents have helped make this launch a huge success,” said Brian Murray, F-Secure’s Regional Vice President for North America, Operator Sales. “The solutions in this suite combine to provide MTA members the power to easily secure their families at home, and anywhere they go. We’re proud to join with MTA in accepting this award, and we’re even prouder to help give their members the freedom that comes from being in control of all your information security.”

About the BMMA

The BMMA is an international organization dedicated to helping Telco internet service providers and their vendors advance the adoption and use of broadband services. Our membership includes many of the key Telco and broadband vendor organizations in North America and is open to any broadband industry Telco service provider, vendor, CPE manufacturer, government agency, consultant, analyst, or other party with a demonstrated interest in promoting the mission of the BMMA. Our goal is to advance the adoption and use of broadband services by identifying key industry success factors and sharing best practice marketing initiatives, new product and customer trends and other relevant industry information.

Please see our website at http://www.BMMA.org for more information or to apply for membership in the BMMA.

Executive Director: ResearchFirst, Inc. (http://www.researchfirst.com)”